Frequently Asked Questions

How long before I get my order

We courier orders nationwide within 4 – 8 days of receiving your order, excluding weekends and holidays.

What is your return/exchange policy?

Fai Va’a Apparel are printed custom just for you. We can not offer returns unless the item is defective. We do not offer exchanges or refunds for sizing issues. Please refer to our size charts to make sure your garment will fit, and if you are unsure we recommend ordering the size up.

Can I cancel an order once I place it

That depends . If you contact us withing a few hours, yes you can. Otherwise it will be very difficult to cancel your order . This is because we print the products as they are ordered. Once we begin production of your item, we can not go back.

Can I order something and add my Individual Name or Team name?

Yes you can. As an general guide add $10.00 for individual Names and $8.00 for Team names.

Do you offer bulk discounts?

Yes. Discounts begin at 24 with the same print. Feel free to contact us if you have a team order you’d like to place.

How do I pay

We have paypal or make contact us and we can send you an invoice to pay online if you wish.